Request A Quote

Get In Touch

Please fill out the form below if you have a plan or project in mind that you'd like to share with us.

icon
+356 9908 3216 Mon–Fri 9am–6pm
icon
+356 9908 3216 Mon–Fri 9am–6pm
icon
hello@bmfsoftwaresolutions.eu Online Support
icon
Triq Birżebbuġa, MaltaVisit Our Office

Follow Us On:

This Refund Policy explains when refunds may be issued for services purchased from BMF Software Solutions (“we”, “our”, “us”). We operate with transparent milestones and fair terms aligned with EU consumer guidance for digital services.

Scope

Covers all service engagements (design, development, AI/automation, support retainers) purchased directly from us.

Cancellations (Before Work Starts)

  • Full refund of any upfront invoice if you cancel before we begin work or schedule resources.

Deposits & Milestone Payments

  • Deposits secure time and are credited against the first milestone.
  • Refunds are assessed per-milestone based on work delivered to date.

Eligibility for Refunds (After Work Starts)

  • Deliverables not provided as per the SOW and we cannot remedy within a reasonable cure period.
  • A critical blocker is on our side that we committed to and cannot meet.

Non-Refundable Items

  • Work already delivered and approved.
  • Third-party fees (domains, hosting, SaaS tools, app store accounts, paid assets).
  • Change requests outside scope or new features added after the SOW.
  • Delays caused by client dependencies (content, approvals, access).

Change Requests & Revisions

We include clearly specified revisions per milestone. Extra revisions or new scope are invoiced separately and are not eligible for refunds.

Quality Assurance & Cure Period

Notify us within 10 business days of delivery. We will fix defects that deviate from the SOW. If we cannot cure, the unused portion of that milestone may be refunded.

How to Request a Refund

Email billing@bmfsoftwaresolutions.eu with project name, invoice number, milestone, and reason. We review within 5 business days and respond with a resolution (fix plan, credit, or refund).

Refund Method & Timeline

Approved refunds are issued to the original payment method within 7–14 business days. International banking times may vary.

Chargebacks

Please contact us first. Unauthorised chargebacks may pause services and access to deliverables until resolved.

Contact

  • Billing & refunds: billing@bmfsoftwaresolutions.eu
  • Registered address: Birżebbuġa, Malta

Governing Law: Malta, EU.

Last updated: 2025.